Conflict is something that we all approach differently. We all have a vast array of different experiences, and this sometimes dictates how we cope. Still, it is critical to know how to respond in conflict situations, by keeping your composure.
An executive with Carreker Corporation, Robert Hall, wrote something in 2002 that has stuck we me all these years: “Every time a major company creates distrust through its actions with customers, it erodes the level of trust that customers have with all of their providers.”
Have you ever thought about traveling the country — or the world — while running your business remotely? You can! Not all digital nomads are freelancers stringing together independent gigs to make ends meet. Many of them are successful business owners, complete with employees, payrolls, and the whole nine yards. These entrepreneurs run their companies from RVs, campers, remote Airbnb rentals, or coffeehouses, often via their smartphones.
Disruption can come from any direction. In John’s case, a significant change in personnel presented a challenge. Other disruptions could be a change in management at any level, or a significant change in overall company direction – such as after a corporate merger, or the launch of a new business line.
Using your emotional intelligence in conflict can resolve primary level confrontations and fallout. Likewise, a lack of emotional intelligence (EIQ) self-awareness and focus can result in greater interpersonal conflict. To create achievable and sustainable priorities when working with others, your EIQ’s inner resolution needs to establish what’s truly important and to what degree. Priorities, values, wants and desires need to navigate past our counterproductive tendencies of emotional intelligence during conflict.
There has been a lot of discussion and refinement on the notion of “vision” in the past ten years or so. A vision is your picture of a desired state of affairs at some point in the future. A vision provides a way for people to agree on goals and how they will be met. With so much change going on, it has become increasingly more necessary to envision the way we would like things to be. Without a vision, we get lost in the trivia of daily life, or swamped by the feeling of being out of control.
Everyone is motivated. The big question is what are they motivated to do and why? Few subjects are more often discussed and less understood by managers and leaders than workplace motivation. To get the right results with people, you need to understand the basics of motivation to use it effectively.