Frequently Asked Questions

General Frequently Asked Questions

Does Assessments 24x7 (A24x7) require bulk/volume purchases?

No, we do not require quantity purchases. You can pay-as-you go and still enjoy the lowest pricing industry-wide.

Does A24x7 have account sign-up fees and annual renewal fees?

NO FEES! There are no account setup or monthly fees of any kind. However, because these accounts include thousands of dollars in free multimedia DISC training materials, we do require a small initial assessment purchase to get started. We do offer our optional Account Plus subscription for a recurring monthly fee. Contact us for details about our Account Plus option.

If I want to buy assessments in bulk/volume, do you offer even lower prices?

Yes, we offer our clients bulk/volume discounts. Our pricing is based on the volume of your assessment purchases and is priced to fit any business size or need. Contact us here for more information about volume pricing.

What are your customization and branding capabilities?

When it comes to customization, we cover it all. Many clients desire to brand deliverables and configure the assessment experience to their business and customers. This is not commonly available with our competitors and industry. Our customization capabilities extend to reports, web screens, emails, assessment content, API’s, translations and various materials and downloads. Contact us to discuss your customization needs.

Customer service is important to me and usually lacking with other assessment companies — how are you different?

As our name implies, we provide timely, responsive, around-the-clock customer service, live and online. We partner with you until your questions are thoroughly answered. Our founder has been a keynote speaker and author on the subject of customer satisfaction for more than 40 years. We pride ourselves on our customer service.

Does Assessments 24x7 provide training materials and support for their assessments?

Yes, we offer comprehensive training materials and support for our assessments. These resources are available to our clients who subscribe to our Account Plus dashboard. The materials include:

• Instructional videos
• MP3 audio files
• eBooks
• PowerPoint presentations
• Practical exercises
• Handouts
• Leader's Guide
• A/V files

These valuable training materials and support resources are part of the benefits included in our Account Plus subscription, designed to enhance your understanding and implementation of our assessments.

Explain your software/server network and its security?

Our system is built on Microsoft server platforms utilizing SQL Server and .NET technologies. The servers are part of the Microsoft Azure environment. To learn more visit https://azure.microsoft.com/en-us/.

Do you offer help in interpreting profile results?

As part of our partnership, we provide you with a wealth of Trainer Material resources to help you interpret and debrief reports, including a Report Debrief Guide. Our training team can also be utilized for scheduled debrief calls and brainstorming. You can also call 206-400-2746 (Pacific Time) or email ([email protected]) at any time if you have specific questions. We will be happy to help assist you.

What different group reporting options are available?

We have a variety of group and team reports available within your account dashboard. Depending on which assessments you are using, those options will appear on the group reporting page.

Do I need to be certified to use assessments?

Absolutely not; however, HIGHLY recommended. Certification is not required to administer assessments, to interpret the results or to give presentations. Many of our customers find that our certifications provide them with a deeper understanding of the assessments and the tools available for report debriefing, program facilitation and client coaching. There is no doubt that our certified practitioners have greater success using assessments with their clients and companies. It brings a greater level of confidence producing outstanding results. Please contact us if you are interested in becoming certified.

What are Assessment Credits?

You will need to have assessment credits in order to allow participants to complete assessments. One assessment report equals one assessment credit. Or, alternatively, you can be set up with a billable monthly account, in which case we would pre-load your assessment account with a bulk number of assessment credits. We will keep your credit card info on file, and bill your card on the first of every month ONLY for the credits used during the preceding month.